Improve Ratings. Benchmark Competitors. Leverage the Power of AI.
Sentiment Search specialises in review insights for restaurants, coffee shops, pubs and cloud kitchens. We provide marketing, operations and guest experience teams with a range of sophisticated customer sentiment insights derived from review platforms, social platforms and any other text-based feedback channels.
These industry-specialised metrics can be used to benchmark every aspect of a business against its competitors in unmatched detail, pinpoint weaknesses, prioritise actions and ultimately improve online ratings.
We increased our online rating by half a star and NPS by 25 points within four weeks of using Sentiment Search.
SANDRO SPAHIUDirector of Operations, The Real Greek (UK)
Sentiment Search has helped transform the way we track our guest sentiment and how it informs the business for future development.
BEN HIBBARDHead of Marketing, Turtle Bay (UK)
Sentiment Search provides actionable intel, easy for teams to use and adopt.
ENDRI KOSTURIDirector of Operations, Maine (UAE & UK)
We've been able to take the data and use it to make educated decisions on improvements we can make and know what our strengths are!
GABBY COTILLADirector of Marketing, Red Mesa Restaurant Group (US)
Provide GMs with a daily list of insights that highlight the areas of concern, identify issues with food, benchmark every step of service, identify critical comments that need damage control and benchmark weekly performance against local competitors.
Provide higher levels of management with an overall snapshot of your brand and identify underperforming venues. Get industry-specialised trends and track the shift in sentiment after staff changes, menu changes and refurbishments.
Benchmark competitor brands against your brand and compare overall NPS, customer loyalty, sentiment (down to a particular dish), review volume, review reply rates and overall ratings.
Identify the negative impact each category has on your online ratings.
Prioritise actions based on the potential impact on your online ratings and customer experience.
Identify the potential revenue increase as a result of your actions or fixes.
Create customised and branded feedback forms. Integrate our feedback collection with your POS or mobile app to dynamically create feedback forms based on your guests' order.
Get dish-by-dish insights, pinpoint items that need attention and take data-driven decisions to optimise menus. Get all review and feedback insights under a single dashboard
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Aggregate reviews and posts from every review, social and delivery platform.
Get review insights specialised for hospitality and improve online ratings.
Get real-time alerts as soon as negative reviews are posted.
Collect feedback and contact details using customisable and branded forms.
Benchmark every aspect of your business with competitors in unprecedented detail.
Respond to reviews on major platforms from one dashboard. Set up automated replies.